FAQs

1. How long does it take to receive my order?

Orders are processed within 7–12 business days, followed by a delivery time of 7–12 days within the United States. For oversized items, sea freight may be used, and expedited shipping is available upon request.

2. Can I change my shipping address after placing an order?

Unfortunately, once an order has been submitted or is in transit, we are unable to change the shipping address. Please double-check your information before checkout.

3. How do I contact your customer support team?

You can reach us anytime via our contact form or by emailing info@solurina.com. We typically respond within 24 hours on business days.

4. Are your lighting products handmade?

Yes, all of our lighting fixtures are handcrafted by experienced artisans using high-quality materials such as natural alabaster, brass, and crystal. Each piece is carefully inspected before shipping.

5. Can I request a custom size or color?

Absolutely. We offer customization for size, finish, and materials to suit your unique space. Simply contact us with your specifications, and we’ll guide you through the process.

6. Is Solurina a trusted brand?

Yes. Solurina was founded by a former lighting factory director with over many years of experience. We’ve delivered handcrafted lighting to customers worldwide with consistent quality and service.

7. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to monitor the delivery status in real time.

8. What is your return or exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

9. Do your products come with a warranty?

Yes. All of our products are covered by a 2-year warranty. If you encounter any issues related to manufacturing or performance within this period, we’ll provide the necessary support and solutions.